For items not listed on the Unpakt provided MP, use the Move Day Adjustment tool to update the Move Plan and advise the customer of the price change before the additional work begins.

Here’s how it works:

On move day, a link to make adjustments for a specific move will appear on the customer’s plan page. Access the customer’s Move Plan and you will be able to send a link to your crew via email or text to make adjustments.

Here’s how it looks:

Once the link is sent, the crew will be able to adjust the inventory according to what the customer has and to account for any discrepancies on the Move Plan.

After the message is sent to your crew, your crew members will receive a clickable link which will open the below page:

Have your crew edit the inventory list and once the changes are made, the customer will be able to accept or decline the changes.

The customer should review the submitted change and acknowledge it before the move begins. As soon as the customer acknowledges the changes, their payment is automatically processed for the balance due.

*The customer has 48 hours to accept or reject the adjustments and if they don’t do so within the given time frame, they will be charged automatically for the updates.

Please note — this feature is meant only for updates to a Move Plan. Completed BOL’s still need to be submitted to Unpakt via the mover dashboard in order for payment to be sent to your company.